In accordance with the COVID-19 rules, the Department of Information and Communications Technology is dedicated to assisting NUST staff members during the COVID-19 pandemic.
A. ICT Support for Students
Registered students have access to ICT support through the following:
1. Computer Labs: The Windhoek campus has 68 computer labs with 1 691 computers in various buildings, available for use by registered students. ICT Support is provided in these computer labs. ICT Support Officers are located in different buildings, available for support and assistance from Monday to Friday from 07:30 to 13:00 and 14:00 to 16:30. (& during scheduled examinations and tests).
2. Internet Café (i-Café): ICT Support is also available at the i-Café located at the Library. The computer labs are on Level 4 and the i-Café is located on Level 2 of the Library. ICT Support Officers are located at the i-Café, available for support and assistance during the Library’s opening hours.
3. Regional Centres: There are 10 Regional Centres that are equipped with computers for students to use and to write tests and examinations. ICT Support at the Regional Centres is provided remotely via each Regional Centre Coordinator.
B. ICT Services for Students
ICT Services on offer include amongst others:
- Free web-based e-mail (webmail) and student web (Kiosk)
- Installation of NUST productivity software (such Microsoft Office 365, Microsoft Teams) and statistical and computational software (such as SPSS, MATLAB) etc.
- Resetting passwords (student webmail, Microsoft Teams, Kiosk, e-learning – Moodle)
- Wi-Fi setup
- Software repository for students to download software
- Remote support for students of campus for the installation and activation of NUST software.
C. Frequently Asked Questions (FAQ)
1. What are the opening hours of the i-Café?
Monday to Friday: 08:00 to 22:00
(Due to the national curfew, the closing hour is currently at 20h30)
Saturday: 09:00 to 17:00
Sunday: 14:00 to 20:00
Student holidays (mid-year & end year)
Monday to Friday: 08:00 to 17:00
Saturday & Sunday: CLOSED
Public Holidays: CLOSED
2. What are the contact details of the i-Café?
Telephone: + 264 61 207 2608
WhatsApp: + 264 81 247 5518
Students can also log a call via the university’s website by submitting an online form with their ICT queries.
3. Which computers can I access at the Library?
The computer labs on Level 4 and the i-Café located on Level 2.
4. Do I have to pay to make use of computers in computer labs and at the i-Café?
There is no cost involved in using computers in the labs and at the i-Café. The internet service is also for free.
5. Is there a time-limit to using computers in the student computer labs and i-Café?
No. There is no time-limit in using student computer labs and at the i-Café (unless there are scheduled maintenance/upgrade jobs, tests or examinations).
6. Where can I find a printer on campus?
Printers are available in computer labs and at the i-Café. The printers are equipped with a centralized print management system (Papercut) used to track purchased credit when printing.
7. Is Wi-Fi available for students on campus?
Wi-Fi on campus is available almost everywhere on campus for students. The Wi-Fi can be setup on students’ personal devices (e.g. laptop/notebook, tablets, smart phones and other mobile devices) at the i-Café. Access is free of charge for registered students.
A username and password is required to access most ICT services offered at NUST. Students will receive their credentials via SMS shortly after Registration. It is highly advised to change the password as soon as possible. You can change your password in person by visiting the Internet Café with your student card in the NUST Library, or by using the following options:
Telephone: +264 61 207 2608
Cell: WhatsApp only +264 81 247 5518
Accessing Student Email
Student email can be accessed using a web browser or an email application. To access your student email using a web browser, enter the following URL in your browser: https://outlook.office365.com
Your username is your student email address. Your password was sent via a SMS. Should you change your password as described above, the new password will be required to gain access.
To use an email application such as Microsoft Outlook, all you need to do is to enter your student email address as username followed by your password. The application will do the rest.
All students have a NUST email address for the duration of their studies. The email address is made up of your student number, followed by “@students.nust.na”