The Balanced Scorecard (BSC) is a tool used to measure and manage organizational performance, and Key Performance Indicators (KPIs) are a subset of the measures used in the BSC. KPIs are specific, measurable indicators that are used to evaluate progress towards achieving a specific objective or goal.
The BSC includes multiple measures across four perspectives: financial, customer, internal processes, and learning and growth. Each perspective includes multiple KPIs that are used to measure performance in that area.
For example, a KPI in the financial perspective could be revenue growth, while a KPI in the customer perspective could be customer satisfaction. The BSC provides a comprehensive framework for selecting and tracking KPIs across all four perspectives, which allows organizations to measure and manage performance in a balanced and integrated way.
Therefore, while the BSC is not itself a KPI, it includes KPIs as part of its measurement and management approach.