How to request special assistance for passengers with disabilities on SAA flights in South Africa

  1. Contact SAA Customer Service: Reach out to SAA’s customer service department well in advance of your planned travel date. You can do this by phone or email. Provide them with details about the type of assistance you require, any specific medical conditions, mobility issues, or other disabilities that may affect your travel.
  2. Provide Relevant Information: Be ready to furnish the airline with all necessary information about the passenger’s condition and requirements. This will enable the airline to make appropriate arrangements to accommodate the passenger’s needs.
  3. Medical Certificates and Documentation: Depending on the nature of the disability or assistance required, SAA may request medical certificates or other documentation to ensure they can offer the appropriate support. It’s best to inquire about any specific requirements during your initial contact with their customer service.
  4. Confirm the Assistance: After providing all the necessary information, make sure to receive confirmation from SAA that they can provide the requested assistance. It’s essential to have this confirmation in writing or via email for your reference during your journey.
  5. Arrive Early: On the day of your flight, arrive at the airport well in advance of the departure time. This allows sufficient time for the airline to prepare and provide the necessary assistance.
  6. Contact Airport Assistance Services: Upon arriving at the airport, inform the airport staff that you have requested special assistance for your SAA flight. They will guide you through the process and make arrangements for your smooth journey.
  7. Boarding and In-Flight Assistance: SAA will provide the necessary support during boarding and throughout the flight. Depending on the specific needs, this may include priority boarding, wheelchair assistance, and support from the cabin crew during the flight.

It’s crucial to remember that airlines like SAA prioritize the safety and well-being of all passengers, including those with disabilities. By contacting the airline in advance and providing them with the necessary information, you can help ensure a comfortable and accessible travel experience.