How to manage my booking with SAA in South Africa

Managing your booking with South African Airways (SAA) in South Africa is a straightforward process that can be done through various channels. Whether you need to make changes to your flight, update your personal details, or request additional services, SAA provides convenient options for managing your booking. Here’s a step-by-step guide to help you through the process:

  1. Visit the SAA Website: Start by visiting the official South African Airways website. Ensure that you have your booking reference number, which can be found on your booking confirmation or e-ticket.
  2. Navigate to the “Manage My Booking” Section: Look for the “Manage My Booking” or “Manage Reservation” section on the SAA website’s homepage. It is usually prominently displayed or listed under a “Travel Information” or “Customer Support” tab.
  3. Enter Your Booking Details: Enter the required information, which typically includes your booking reference number and last name. These details will help the system retrieve your booking information and provide you with access to manage your booking.
  4. Choose the Desired Action: Once you have accessed your booking, you will be presented with a range of options to manage your reservation. These options may include:
    • Flight Changes: If you need to modify your travel dates, departure or arrival airports, or make any other changes to your flight itinerary, you can usually do so online. Follow the instructions provided on the website to select new flight options that suit your requirements.
    • Seat Selection: If you wish to choose or change your seat assignment, you can often do so during the booking management process. The website will typically display an interactive seat map where you can select your preferred seat based on availability.
    • Special Service Requests: If you require special assistance or have specific service requests, such as dietary requirements, medical assistance, or traveling with infants, you can indicate your needs through the booking management system. Provide the necessary details, and SAA will make every effort to accommodate your request.
    • Contact Information Updates: If you need to update your contact details, such as phone number or email address, ensure that you enter the correct information in the appropriate fields. This will help SAA communicate with you effectively regarding any updates or changes to your booking.
  5. Review and Confirm: After making the necessary changes or updates, carefully review your selections to ensure they are accurate. Double-check your new flight details, seat assignment, and any other modifications before confirming the changes.
  6. Payment and Fees: In case there are any fees associated with the changes or upgrades you have made, you will be prompted to make the necessary payment. Follow the instructions provided on the website to complete the payment process securely.
  7. Confirmation and Itinerary: Once you have completed the process, SAA will usually send a confirmation email to the email address provided during the booking management process. This email will contain your updated itinerary, including any changes you have made.

Alternatively, if you encounter any difficulties or prefer assistance with managing your booking, you can reach out to SAA’s customer support through their designated phone numbers or email addresses. The customer support team will guide you through the process and help address any concerns or queries you may have.

Remember to familiarize yourself with SAA’s specific policies regarding booking changes, cancellations, and fees, as they may vary depending on the fare type, ticket conditions, and other factors.