How to file a complaint or provide feedback to SAA in South Africa

General guidelines on how to file a complaint or provide feedback to the airline:

  1. Contact SAA Customer Service: The first step is to reach out to the airline’s customer service department. You can do this by calling their helpline or sending an email. Make sure to provide specific details about your complaint or feedback and include any relevant booking or ticket information.
  2. Use the Official Website: Check the official website of South African Airways for a dedicated complaints or feedback form. Many airlines have online forms that allow you to submit your feedback directly to the customer service team.
  3. Social Media: Airlines are often active on social media platforms like Twitter or Facebook. You can try reaching out to them publicly or sending them a direct message with your concerns.
  4. Postal Mail: If you prefer traditional mail, you can send a letter to the airline’s official address. Make sure to include all the necessary details and keep a copy of the letter for your records.
  5. Visit an SAA Office: If you’re in close proximity to an SAA office or ticketing center, you can visit in person to speak with a representative about your complaint or feedback.
  6. Use Regulatory Bodies: If your complaint is not adequately addressed by the airline, you can contact the relevant aviation regulatory body in South Africa. In South Africa, the Civil Aviation Authority (CAA) is responsible for overseeing aviation matters. You can file a complaint with them if necessary.

When submitting a complaint or providing feedback, be clear, concise, and polite. Include all relevant details, such as your name, contact information, flight details, and any supporting documentation or evidence if applicable. Also, give the airline a reasonable amount of time to investigate and respond to your concerns.