How to change DStv package or upgrade my subscription

To change your DStv package or upgrade your subscription, you can follow these steps:

  1. Contact DStv Customer Care: The easiest and most convenient way to make changes to your DStv package is by contacting their customer care service. You can find the contact details on the DStv website or in your subscription documentation. DStv provides different channels for customer support, including phone, email, and live chat.
  2. Prepare your account details: Before contacting DStv customer care, gather the necessary information to facilitate the process. This may include your customer number, smartcard number, and your personal details for verification purposes. Having this information readily available will help the customer care representative assist you more efficiently.
  3. Communicate your request: Once you reach a DStv customer care representative, clearly communicate your desire to change or upgrade your subscription package. They will guide you through the available options and provide information on pricing, channel offerings, and any additional features.
  4. Choose a new package or upgrade option: DStv offers various packages with different channel lineups and subscription costs. Discuss your preferences and budget with the customer care representative, and they will help you select a suitable package or upgrade option that meets your needs. They can also provide details on any promotional offers or discounts available.
  5. Confirm the changes: Once you have chosen your new package or upgrade, the customer care representative will update your subscription accordingly. They will confirm the changes, provide you with the revised subscription details, and inform you of any adjustments in pricing or billing cycles.
  6. Payment and activation: Depending on your subscription payment method, the customer care representative will guide you on how to make the necessary payment. Once the payment is processed, your new package or upgraded subscription will be activated. In some cases, the activation may require a reboot or reset of your DStv decoder, which the representative will assist you with if needed.

It’s important to note that the availability of specific packages and upgrade options may vary depending on your location and the services offered by DStv in your country. It’s recommended to consult with a DStv customer care representative for accurate and up-to-date information regarding package changes and upgrades.