The Private Security Industry Regulatory Authority (PSIRA) is responsible for regulating and monitoring the private security industry in South Africa. PSIRA investigates complaints made against registered security service providers (SSPs) to ensure that they comply with the Private Security Industry Regulation Act (PSIRA Act) of 2001.

The length of time it takes for PSIRA to process a complaint varies depending on the complexity of the case and the evidence provided. In general, PSIRA aims to resolve complaints within 90 days, but this timeframe can be extended if the case is particularly complex or if additional evidence is required.

The complaint process begins when a complainant submits a written complaint to PSIRA. The complaint should include details of the incident, the name of the SSP, and any supporting evidence, such as witness statements or photographs. Once the complaint is received, PSIRA will assign a case number and begin an investigation.

During the investigation, PSIRA will gather evidence from both the complainant and the SSP. This may involve conducting interviews with witnesses, reviewing CCTV footage or documentation, and inspecting the premises where the incident occurred. Once all the evidence has been collected, PSIRA will assess the case and make a determination.

If PSIRA finds that the SSP has breached the PSIRA Act, it may impose sanctions or revoke the SSP’s registration. Sanctions can include fines, suspensions, or even criminal charges if the breach is serious enough. If PSIRA finds that the complaint is unfounded or cannot be substantiated, it will inform the complainant and the SSP of its decision.

If the complainant is unhappy with PSIRA’s decision, they can appeal to the PSIRA Appeal Board within 21 days of the decision. The appeal process can take several months to complete, depending on the complexity of the case.

In conclusion, the length of time it takes for PSIRA to process a complaint varies depending on the complexity of the case and the evidence provided. PSIRA aims to resolve complaints within 90 days, but this timeframe can be extended if the case is particularly complex or if additional evidence is required. If you have a complaint against an SSP, it is important to submit your complaint to PSIRA as soon as possible and to provide as much supporting evidence as you can to help expedite the investigation.