Log In

Askmeghana is now on whatsapp. Join Askmeghana Central Applications Office Whatsapp Group for Admissions and Career Guidance and General Counseling <<< Contact 0556202845 / 0551699422

>>> Contact Central Applications Office Now for Admissions, Career Guidance, Jobs and Educational Issues Click Here to Apply!

Welcome to Askmeghana. You can discuss any issues bothering you. We are here to help you solve all your problems and get the correct information you seek. Join the happy community.

Welcome to the Community!

26.5k questions

25.2k answers

148k users

in Health
How to get Lucky in Life

1 Answer

0 votes

Operational and Situational questions

  • A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do?
  • How do you prepare yourself before meeting a client on-site? What equipment do you usually take with you?
  • You are dealing with a customer problem, you’ve tried different ways but nothing seems to work. What’s your next step?
  • You are asked to fix a printer. All you know is that when the customer tries to print, there’s an ‘error’ notification. What additional questions would you ask to better identify the problem?
  • Are you familiar with our products? Can you think of some of our common customer queries?
  • How do keep record of your work? Do you use any tools or systems to help you organize and file the cases you have handled?

Role-specific questions

  • What does excellent after-sales support mean to you?
  • Do you have a valid driver’s licence?
  • Walk me through the process of updating the computer operating system.
  • How do you install antivirus software?
  • How do you access the Recovery Control in Windows?
  • Can you name a few ways to increase a laptop’s battery life?

Behavioral questions

  • Describe a situation where you have dealt with an angry customer. How did you handle their complaints?
  • What resources do you use to discover the latest technology trends?
  • What’s your area of expertise? Is there something you would like to learn more about?
  • Describe the hardest problem you have faced so far. What made the situation complex and how did you manage to handle it?