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I can not open my Google pay store on my viwa tablet,I have gmail account. I have do all kinds of settings but still it does not open and I can update it nor uninstall is. when I open it,it display error retrieving information from server [RH-01] Retry, please help me
asked in Mobile Networks

1 Answer

0 votes

Hello,

Follow any of the steps below to fix that error;

METHOD 1: CHANGE DATE AND TIME OF YOUR ANDROID DEVICE

By changing the Date and Time on your Android Device, you can easily fix Error Retrieving Information from Server. Changing the date and time is quite an easy task. Follow the steps given below to Change Date and Time on your device.

  • Go to Settings.
  • Now select Date and Time.
  • Correct the Date and Time on your device.
  • If you have set Automatic Date and Time feature, turn it OFF and set the correct Date and Time accordingly.
  • Set the Correct Time Zone as applicable for you.



METHOD 2: REFRESH GOOGLE PLAY STORE

Follow the steps given below to Refresh your Google Play Store.

  • Go to Settings.
  • Select Application Manager.
  • Tap on Google Play Store.
  • Tap Force Stop.

Fix Error Retrieving Information from Server

  • Tap Clear Data.
  • Now tap Clear Cache.

Fix Error Retrieving Information from Server

  • Try to download the app again from Google Play Store. You won’t be getting the Error now.

 

METHOD 3: FLASH GAPPS

This is one of the best and highly worked method to fix Error Retrieving Information from Server. Apparently some custom ROMs do not come with any Google services and to fix this you need to flash gapps using a program such as Clock Work Mod. The link provided below will let you know the steps to flash Gapps. Do it carefully and follow each and every step as mentioned.


 

METHOD 4: RESET GOOGLE PLAY STORE

Follow the steps given below to reset your Google Play Store. It will allow you to re-add your Google Account. This is also an efficient method, available to fix Error Retrieving Information from Server.

  • Go to Settings.
  • Tap on Accounts.
  • Select Google Account.
  • Now Remove Account.
  • Repeat Method 2.
  • Now go to Settings -> Account -> Google Account -> Add an Account.

So these were the three methods available to fix Error Retrieving Information from Server. Hope you liked this article on “How to Fix Error Retrieving Information from Server [RH-01]”. In case of some queries regarding this, feel free to ask via comments.

answered

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